Reinventing QA for Multichannel and Omichannel Customer Service – Fall 2019


If you’re wondering how to deliver consistent, high-quality Customer Experience across all Channels in a  multi-channel Centre then  this workshop is for you. It’s likely that you’ve added new contact channels to your Centre – email, chat, SMS/text or social media.  It was a challenge to implement new technologies, hire and train the right people (more…)