About You

Be part of a community of professionals
who never stop learning.

CPA was created for you if you are an Contact Centre professional-  Supervisor through to VP – or work in Quality Assurance, Workforce Management, Human Resources, Outsourcing or Vendor Management.

CPA members have different needs and come from ALL kind of Centres:

  • large and small
  • voice only and omnichannel
  • business-to-business (B2B) and business-to-consumer (B2C)
  • unionized and non-unionized
  • business, not-for-profit and Government (Federal / Provincial / Municipal)
  • in-house and third-party/ outsourced
  • with advanced technologies- or just the basics.

Everyone from Operations and Management is welcome at CPA.