About You

Become part of a community of professionals
who never stop learning.

CPA was created especially to support Operations  professionals- Supervisors through to VPs Рand colleagues in Quality Assurance, Workforce Management, Human Resources, Outsourcing, and Vendor Management.

CPA members have different needs and come from ALL kind of Centres:

  • large and small
  • voice only and omnichannel
  • business-to-business (B2B) and business-to-consumer (B2C)
  • unionized and non-unionized
  • business, not-for-profit and Government (Federal / Provincial / Municipal)
  • in-house and third-party/ outsourced
  • with advanced technologies- or just the basics.

Everyone from Operations and Management is welcome at CPA.