Be part of a community of professionals
who never stop learning.
CPA was created for you if you are an Contact Centre professional- Supervisor through to VP – or work in Quality Assurance, Workforce Management, Human Resources, Outsourcing or Vendor Management.
CPA members have different needs and come from ALL kind of Centres:
- large and small
- voice only and omnichannel
- business-to-business (B2B) and business-to-consumer (B2C)
- unionized and non-unionized
- business, not-for-profit and Government (Federal / Provincial / Municipal)
- in-house and third-party/ outsourced
- with advanced technologies- or just the basics.
Everyone from Operations and Management is welcome at CPA.