Welcome to the Contact Professionals Alliance Inc.

We’ve come a long way since the old days of manual switchboards, but the value of good customer service has not changed. In fact,  we believe that it’s more important now than ever.

CPA is Canada’s largest community of Contact Centre professionals.

If you are passionate about delivering efficient, effective and enjoyable Customer Service, please become part of our community.

Stay up-to-date with your industry.     Sign up here (it’s free)  Communications from CPA will show you ways to connect with peers, improve your expertise through seminars and workshops, and learn about other Contact Centre Operations through tours and events.

I’m new here.  What can I expect from CPA?

Consulting Excellence       Professional Development       Affiliation

Consulting.  Whenever you need extra help or informed, independent advice,  check in with CPA.   From  audits/ reviews to industry research to analyzing data, we can connect you to experienced SMEs for any Contact Centre  project.

Professional Development.    Whether you prefer to attend a live, instructor-led workshop in Toronto area or schedule private sessions at your Contact Centre , CPA is a great source for no-nonsense, real-life training.   Our most popular courses are those about Contact Centre Management, Quality Assurance, Coaching, and WorkForce Management- but ask about others ( like “Not for Sissies” Advanced Customer Service Skills) .  We can also create  workshops especially for your Operation.

Affiliation.   CPA events give you the opportunity to meet and network with peers who truly understand your role,  and to get to know other Contact Centres via tours and webinars.