Welcome to a community of professionals who never stop learning.

CPA was created for you if you are an Contact Centre professional–  Supervisor through to VP – or work in Quality Assurance, Workforce Management, Human Resources, Outsourcing or Vendor Management.

CPA members have different needs and come from ALL kind of Centres:

• commercial, not-for-profit and Government (Federal / Provincial / Municipal)
• large and small
• business-to-business (B2B) and business-to-consumer (B2C)
• unionized and non-unionized
• in-house and third-party/ outsourced
• with advanced technologies- or just the basics.

Everyone from Operations and Management is welcome at CPA.