Contact Centre Management

Benefits of continuous learning 

Whether you are new to the Contact Centre business or have years of experience, participating in training with CPA will:

  • broaden and deepen your skills and improve your confidence as a current or future Contact Centre Leader
  • help you to understand the “whys” of the people, process and technology components of a Contact Centre
  • allow you to apply your knowledge with confidence when Coaching and mentoring others
  • provide Canadian Best Practices from experienced Contact Centre professionals.
  • give you time to learn about operational areas that you may not be familiar with, and consolidate your understanding of all issues that relate to Contact Centre strategy and leadership
  • show your commitment to professional excellence. ¬†Continuous learning brings a higher level of credibility and recognition to you and to your Centre.
  • help teams of people within the same Centre or the same organization to communicate and collaborate with a common understanding of industry terms and recognized Best Practices.

Here are two of CPA’s most popular workshops:

Foundations of Contact Centre Management
Best Practices in Quality Monitoring and Coaching