“A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell
Customers are more demanding. Employees are less engaged. Technology changes constantly. These days it’s getting harder to do any job well.
That’s why NOW is the time for inspired leadership and doing the simple things that will have the biggest impact on making things better. Join your Contact Centre peers for a 1-day interactive “Lead Simply” workshop. You will lean a no-fluff, no-parable, in-the-trenches framework that will help you create and develop a team of people that does great work.
Being a leader in 2018 has little to do with your title or position and a lot to do with how well you make good things happen for someone else.
“The challenge of leadership is to be strong, but not rude; kind, but not weak; bold, but not bully; thoughtful, but not lazy; humble, but not timid; proud, but not arrogant; and have humor, but without folly.” – Jim Rohn
The Lead Simply tools and mindset allows you to
- Get better alignment so that everyone is ‘on the same page’
- Get more done with less effort
- Model working-smarter behaviors
- Understand what ‘simplicity’ means to your team.
This event is perfect for Customer Service Managers, Team Leaders, Supervisors and anyone who has People Management responsibility.
The workshop will be led by Sharon Oatway, an experienced Contact Centre professional and independent consultant who helps companies keep the promises they make.