Posts and Research

Looking for data to reinforce a strategic business decision? Need stats to support a planned initiative?

Check out the latest Research and some Recommended Books.   

CPA has done the heavy lifting for you.  We scoured the web for the best free  and independent Contact Centre industry information and  it’s all here, in one place. 

You don’t even need to fill out long forms or provide contact details to access the reports.  Each link is directly clickable.

Happy researching!