- Lead Simply
October 2, 2018
8:30 am - 5:30 pm
“A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell
Being a leader these days has little to do with your title or position and a lot to do with how well you make good things happen for someone else. It is not brain surgery.
Customers are more demanding. Employees are less engaged. Technology constantly changes. These days it’s getting harder to do every job well.
That’s why NOW is the time for inspired leadership and doing the simple things that will have the biggest impact on making things better. Please join your Contact Centre peers for a 1-day interactive “Lead Simply” workshop. You will lean a no-fluff, no-parable, in-the-trenches framework that will help you create and develop a team of people that does great work.
“The challenge of leadership is to be strong, but not rude; kind, but not weak; bold, but not bully; thoughtful, but not lazy; humble, but not timid; proud, but not arrogant; and have humor, but without folly.” – Jim Rohn
The Lead Simply tools and mindset allow you to
Get better alignment, and get everyone ‘on the same page’
Get a lot more done with a lot less effort.
Model working-smarter behaviours
Understand what ‘simplicity’ means to your team.
This event is perfect for Customer Service Managers, Team Leaders, Supervisors and anyone with people management responsibility.
The workshop will be led by Sharon Oatway, an experienced Contact Centre professional and independent consultant who helps companies keep the promises they make.