Posted on September 6, 2017Dimension Data- 2017 Global CX Benchmarking Report (summary- 16 pages- + video) Dimension Data benchmarking report
Posted on September 5, 2017Contact Babel- Inner Circle Guide to Omnichannel Customer Service- (142 pages) Click image to view report. This not not ‘truly’ independent research (see the sponsors?) , but there some good info inside.
Posted on September 5, 2017Gartner Magic Quadrant- Contact Center Infrastructure (graphic only) – May 2017
Posted on September 5, 2017Gartner Magic Quadrant for Contact Centre as a Service- (graphic only) October 2016
Posted on September 5, 2017Contact Babel- 2017 The Inner Circle Guide to Self-Service (142 pages) Click image to view report.