Welcome to the Contact Professionals Alliance Inc.


Fall/ Winter 2022

We miss you. 

For more than 20 years  the Contact Professionals Alliance has been a Secret Weapon for Contact Centre  Executives and Managers like you.  We brought smart people together hundreds of times to learn from each other  at public workshops, networking events and Site Tours. 

Since public events worry some people,  we’ve pivoted and moved to offering the same services as before – for private groups- via Zoom and similar.   

It’s definitely not as much fun as being together in real life, but it’s the only option at the moment.

Since we’re all doing more with less, training has never been more important.   Why not ask CPA about private, customized  in-house training?

Let us know what you need  and we’ll do our best to help.  

Trying to improve your company’s Customer Experience but the  ‘finish line’ keeps changing ?

Curious about why your internal QA scores are good but CSat and NPS scores are low ?

Worrying about QA and FCR  when customers contact your company via multiple channels- sometimes simultaneously?

CPA is Canada’s largest peer-to-peer community
of Contact Centre professionals .

I’m new here.  What can I expect from CPA?

Help.  Whenever you need to top-up your internal resources or get things off your to-do list,  reach out to CPA.   We can connect you with experienced SMEs for any Contact Centre project, from  process reviews/ audits to QA and CX programs to data analysis and more.

Professional Development.    Imagine a private, customized workshop on-site at your Contact Centre , or via Zoom.  CPA is a great source for no-nonsense, real-life Contact Centre training.