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Welcome to

the Contact Professionals Alliance

Canada's largest peer-to-peer community for Contact Centre professionals

CPA supports passionate Contact Centre staff who work with integrity 
and do whatever it takes to deliver world-class Customer Service  with a smile. 

What you can expect from CPA:

                Consulting Excellence

               Professional Development 


Want to stay up-to-date on Canadian Contact Centre news and events ?

 Sign up here (it's free)  

You'll be able to  learn about other Contact Centres through tours and events,  meet and network with peers and improve your Management skills through seminars and training.

Customized (private) workshops

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