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Welcome to the Contact Professionals Alliance- 

Canada's largest peer-to-peer community for Contact Centre professionals

CPA supports passionate Contact Centre specialists who work with integrity and do whatever it takes to deliver world-class Customer Service - with a smile. 

What you can count on from CPA:


                Professional Development  


Demand-driven public events

Customized (private) workshops

Interesting articles

Stay up-to-date on Canadian Contact Centre news and events     Sign up here (it's free)  

You'll be able to  

  • learn about other Contact Centres through tours and events
  • meet and network with peers who are devoted to outstanding Customer Service and
  • improve your Management skills through seminars and training.

Contact Professionals Alliance Inc.
Tel: (416) 410-4663
Elizabeth Winter
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